Email, SMS & WhatsApp Messaging

Climbo gives agencies full control over how their clients communicate with customers—while keeping costs predictable and scalable.

Email

Emails are completely free and unlimited.

Rates:

Free & Unlimited

Agencies and their clients can send as many email review requests as they want, with no usage limits or additional costs.

SMS

Pay-as-you-go

Rates:

USA - Canada

$0.01 x SMS

UK / Australia

$0.05 x SMS

All other countries

$0.10 x SMS

SMS messages are billed per message and deducted from your agency balance.
​SMS remains one of the most effective channels for review requests, thanks to its high open and response rates.

Whatsapp

Pay-as-you-go

Rates:

USA - Canada

$0.01 x SMS

UK / Australia

$0.05 x SMS

All other countries

$0.10 x SMS

WhatsApp messages are also billed per message and deducted from your agency balance.
​This channel enables more direct, conversational engagement with customers through one of the most widely used messaging apps worldwide.

How the balance works

To keep messaging costs transparent and fully under control, Climbo uses a prepaid balance system managed at the agency level.

01

Initial Balance

With the Agency Plan, your account starts with $50 in messaging balance, allowing you to send a large number of SMS and WhatsApp messages right away—at no additional cost.

02

Top Up When Needed

When your balance runs low, the agency can recharge the account at any time. The balance is shared across all clients and all messaging activity.

03

Define Limits per Client Plan

When creating your pricing plans, you decide how many emails, SMS, and WhatsApp messages are included in each plan.
​This ensures your clients stay within predefined limits and prevents excessive usage.

04

Usage-Based Deduction

Every time one of your clients sends an SMS or WhatsApp message, the corresponding cost is automatically deducted from your agency balance.

05

Full Cost Control

You always know where your credits are going and when to recharge.
​This system ensures no surprises, predictable margins, and complete control over messaging costs.