See how it works

Buyer's guide

Best review automation tools for agencies managing clients

An agency does not have a review problem. It has a repetition problem. One client collecting reviews is an afternoon of work; thirty clients collecting reviews is a job nobody wants, and the difference between a tool that scales and one that does not is almost never visible on the pricing page. It shows up in the fourth month, when the person who set everything up is spending their week chasing businesses that forgot to add their customers, re-writing the same review replies in a slightly different voice, and assembling reports by hand the day before they are due. The tools below all say they automate reviews. They automate very different parts of it, they charge in three incompatible ways, and at ten clients the same ten businesses cost $99 a month on one of them and over $1,300 on another. This guide is organised by the situation each one is best for, with the arithmetic done rather than left to you.

Written by Climbo, which makes one of these tools. So this guide names no overall winner. Each tool gets the situation it genuinely wins, Climbo included, and the section on Climbo also says plainly what it does not do. Every figure about another vendor comes from that vendor's own public page, with the date we read it.

Where these figures come from

GoHighLevel, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

GoHighLevel, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Vendasta, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Vendasta, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Podium, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Podium, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Birdeye, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Synup, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

GatherUp, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

BrightLocal, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

NiceJob, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Climbo's own terms, stated here and current at 10 November 2026.

Every figure here was read from the vendor's own pricing page on 11 November 2026, and each entry links to the page it came from. Two warnings. These vendors publish in different currencies and several price in the visitor's own currency, so the figure you see may not be the figure we saw. And the ten-client column is arithmetic on each vendor's own published bands, not a quote: where a vendor publishes nothing, the table says so rather than guessing.

What review automation actually automates

Collecting reviews breaks into five steps, and no tool in this guide automates all five. Asking is the first: somebody has to send the invitation, and the tools differ on whether that happens because a human pressed send, because a customer was added to a list, or because a job was marked finished in another system. Following up is the second, and it is where most of the result lives — the first message is often ignored and the reminder two days later is what produces the review. Routing is the third: what the customer sees when they tap the link, and whether they are asked about their experience before they are shown the review sites. Replying is the fourth, now usually offered as an AI feature of some kind. Reporting is the fifth, and it is the one agencies underestimate, because it is the work that returns every single month for every single client whether or not anything happened. When you compare these tools, compare them step by step. A platform that automates asking and nothing else will still eat a day a week once you have twenty clients.

The number that decides this: how many clients one person can run

Agencies rarely do this arithmetic, and it is the only one that matters. Take the person who runs the accounts, divide their month by the number of clients, and ask what the tool does with the result. If onboarding a client takes two hours and the monthly work takes two more, thirty clients is a full-time job before anybody has sold anything. Four things move that number. Setup per client: connecting the Google profile, writing the templates, importing contacts — done once, but once per client. Whether contacts arrive on their own or somebody has to put them there, which is the single biggest difference between tools that scale and tools that do not. Whether replies and posts are generated or written. And whether the monthly report builds itself. A tool that saves you an hour a month per client is worth more at thirty clients than a tool that is $200 a month cheaper, and the pricing page will never tell you which one you are buying.

Three ways these tools charge, and why the headline price misleads

There are only three pricing models here, and they produce wildly different bills at the same number of clients. Per location or per business is the most common and the most punishing: every client you add has its own price, so the cost of the software grows exactly as fast as the agency does, and your margin per client is fixed on the day you sign. Banded pricing is the middle ground: you pay for a tier that covers up to a number of locations, which is cheap in the middle of a band and expensive at the start of the next one. Flat pricing charges once or charges one fee regardless of how many clients sit behind it, and moves the variable cost to usage — messages and AI — which you can meter and bill on. The headline price tells you nothing about which model you are in. The entry price of the most expensive tool in this guide at ten clients is lower than the entry price of one of the cheapest.

Best for an agency that wants one system for everything: GoHighLevel

GoHighLevel is not a review tool that grew; it is an operating system in which reviews are one feature among dozens. That is the reason to choose it and the reason not to. If your agency also builds funnels, runs the client's calendar, sends their marketing email and wants a CRM behind all of it, then having review requests inside the same automation builder is genuinely valuable: the same workflow that books the appointment can send the request afterwards, and you are not reconciling two systems. The automation builder is the real product, and it is the most capable one in this guide. The cost is complexity and usage billing — the plan price is the smaller half of what you pay, because messaging and the AI features are charged on top, and somebody has to understand that model before quoting a client. For an agency that only does reviews, it is a large amount of machinery for one job.

GoHighLevel describes itself as an AI-powered business operating system, organised in five stages: Capture, Nurture, Close, Evangelize and Reactivate.

GoHighLevel, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
GoHighLevel describes itself as an AI-powered business operating system, organised in five stages: Capture, Nurture, Close, Evangelize and Reactivate. Source: GoHighLevel, Product page (vendor's own product page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ghl-what

Nurture covers workflows and automations, Conversation AI, and a consolidated conversation stream across SMS, Messenger, Instagram DM, WhatsApp and live chat.

GoHighLevel, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Nurture covers workflows and automations, Conversation AI, and a consolidated conversation stream across SMS, Messenger, Instagram DM, WhatsApp and live chat. Source: GoHighLevel, Product page (vendor's own product page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ghl-nurture

Reputation management and automated review requests are part of the suite, alongside everything else.

GoHighLevel, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Reputation management and automated review requests are part of the suite, alongside everything else. Source: GoHighLevel, Product page (vendor's own product page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ghl-reputation

The Unlimited plan is listed at $297 a month and covers unlimited sub-accounts, a white-label desktop app, basic API access and pass-through billing.

GoHighLevel, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The Unlimited plan is listed at $297 a month and covers unlimited sub-accounts, a white-label desktop app, basic API access and pass-through billing. Source: GoHighLevel, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ghl-unlimited

Email and SMS marketing, inbound and outbound calling, and Conversation AI, Voice AI and Reviews AI carry usage-based charges on top of the plan. On the Unlimited and Founder plans those costs can be rebilled to clients.

GoHighLevel, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Email and SMS marketing, inbound and outbound calling, and Conversation AI, Voice AI and Reviews AI carry usage-based charges on top of the plan. On the Unlimited and Founder plans those costs can be rebilled to clients. Source: GoHighLevel, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ghl-usage

Best for reselling a whole marketplace rather than one tool: Vendasta

Vendasta sells a different proposition from everyone else here: not a product you resell but a shelf you resell from, with reviews as one item on it. The platform is organised around named AI employees, and an agency can put a receptionist, a reputation specialist and a social manager in front of a client without building any of them. For an agency whose business model is breadth — selling whatever a local business needs and keeping a margin — that shelf is the point. The commercial model is the thing to understand before signing: you commit to a monthly minimum and spend it on the businesses you serve, and if your spend falls short you pay the difference anyway. That rewards an agency confident it will grow and penalises one that is testing. Read the band structure carefully: the published tiers describe small numbers of businesses, and the step from one to the next is steep.

Vendasta sells named AI Employees: AI Receptionist, AI Reputation Specialist, AI Sales Assistant, AI Social Media Manager, AI Blogger, AI Data Analyst, AI Inside Salesperson, AI Support Agent, AI Search Specialist and custom ones.

Vendasta, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Vendasta sells named AI Employees: AI Receptionist, AI Reputation Specialist, AI Sales Assistant, AI Social Media Manager, AI Blogger, AI Data Analyst, AI Inside Salesperson, AI Support Agent, AI Search Specialist and custom ones. Source: Vendasta, Product page (vendor's own product page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ven-ai

The platform is grouped into Attract (Snapshot Reports, Social AI, SEO AI, WordPress hosting, ad intelligence), Convert (AI Receptionist, CRM AI, email and SMS marketing, marketing automation) and Engage (Reputation AI, Business App, Conversations AI, automated reporting, AI campaigns).

Vendasta, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The platform is grouped into Attract (Snapshot Reports, Social AI, SEO AI, WordPress hosting, ad intelligence), Convert (AI Receptionist, CRM AI, email and SMS marketing, marketing automation) and Engage (Reputation AI, Business App, Conversations AI, automated reporting, AI campaigns). Source: Vendasta, Product page (vendor's own product page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ven-groups

Vendasta sells against a monthly minimum: you pick a minimum and spend it on AI Employees for the local businesses you serve. If qualifying spend falls short, you pay the difference, and unused amounts do not roll over.

Vendasta, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Vendasta sells against a monthly minimum: you pick a minimum and spend it on AI Employees for the local businesses you serve. If qualifying spend falls short, you pay the difference, and unused amounts do not roll over. Source: Vendasta, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ven-model

Starter is described as covering 1 to 2 businesses, Professional 3, Premium 6 and Custom 20 or more.

Vendasta, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Starter is described as covering 1 to 2 businesses, Professional 3, Premium 6 and Custom 20 or more. Source: Vendasta, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ven-scale

Client accounts and users carry no per-client or per-user fee, but extra team seats cost $30 a month on Starter, $35 on Professional and $65 on Premium, charged only if a seat views a page within 90 days.

Vendasta, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Client accounts and users carry no per-client or per-user fee, but extra team seats cost $30 a month on Starter, $35 on Professional and $65 on Premium, charged only if a seat views a page within 90 days. Source: Vendasta, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-ven-seats

Best for clients whose business runs on text messages: Podium

Podium built its reputation on one insight: local customers answer a text and ignore an email, so put everything in the text thread. For a dealership, a home services company or a clinic, where the entire customer relationship already happens by phone and SMS, that is the right shape, and review requests arriving in the same thread as the appointment confirmation get answered. The AI Employee extends that to handling inbound leads without a human. The problem for an agency is not the product, it is the commercial opacity. Nothing is priced publicly, the AI layer is an add-on with no published price, and the pricing FAQ acknowledges limits and credits on bulk messages and a base 10DLC fee without saying what any of them cost. You cannot build a client proposal on that without a sales call, and you cannot predict what a client costs you next quarter.

Podium advertises Reviews, Phones, Lead Consolidation, Website Chat, Inbox, Payments, Text Marketing, AI Employee and Automations, with 200+ integrations.

Podium, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Podium advertises Reviews, Phones, Lead Consolidation, Website Chat, Inbox, Payments, Text Marketing, AI Employee and Automations, with 200+ integrations. Source: Podium, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-pod-areas

On reviews specifically, it advertises automatically collecting 5-star reviews by text.

Podium, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
On reviews specifically, it advertises automatically collecting 5-star reviews by text. Source: Podium, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-pod-reviews

AI Employee is an add-on to any plan, generating responses, summarising calls and automating sales and customer service conversations. No price is given for it.

Podium, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
AI Employee is an add-on to any plan, generating responses, summarising calls and automating sales and customer service conversations. No price is given for it. Source: Podium, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-pod-ai

The AI Employee is described as responding to every lead before the competition, qualifying it and booking appointments without human input, so staff stay with the customers in front of them.

Podium, Product page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The AI Employee is described as responding to every lead before the competition, qualifying it and booking appointments without human input, so staff stay with the customers in front of them. Source: Podium, Product page (vendor's own product page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-pod-aiemp

Podium does not publish prices. The pricing page says plans are designed to fit your specific business needs and asks you to talk to the sales team.

Podium, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Podium does not publish prices. The pricing page says plans are designed to fit your specific business needs and asks you to talk to the sales team. Source: Podium, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-pod-noprice

Best for a multi-location brand with a real budget: Birdeye

Birdeye is the enterprise answer in this category, and for a brand with dozens or hundreds of locations it is a serious one: the product is wide, the AI layer is organised into named coworkers covering marketing, operations and customer experience, and it is built for the governance problems that only appear at scale — who can reply on behalf of which location, how a brand voice is enforced across a hundred managers. If your agency's client is a franchise group rather than a shop, this is the shortlist. For an agency serving independent local businesses it is the wrong end of the market, and the clue is in how the pricing works: nothing is published, the page asks for your location count before it shows you anything, and the partner pages describe resellers without detail. You will be quoted per location, and the quote will reflect a product built for budgets your clients do not have.

Birdeye organises the product around BirdAI and three AI coworkers: Jay for marketing, with AI search, reviews, listings, social, marketing automation, chatbot, pages and content; Myna for operations, with front desk, appointments, reminders and waitlist; and Robin for customer experience, with surveys, insights, competitors, ticketing and reporting.

Birdeye, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Birdeye organises the product around BirdAI and three AI coworkers: Jay for marketing, with AI search, reviews, listings, social, marketing automation, chatbot, pages and content; Myna for operations, with front desk, appointments, reminders and waitlist; and Robin for customer experience, with surveys, insights, competitors, ticketing and reporting. Source: Birdeye, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bird-areas

The pricing page does not describe a white-label offering. It links to a Resellers page and lists Resellers, Strategic Alliances, Integrators and Publishers under Partners, with no detail.

Birdeye, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The pricing page does not describe a white-label offering. It links to a Resellers page and lists Resellers, Strategic Alliances, Integrators and Publishers under Partners, with no detail. Source: Birdeye, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bird-partners

Birdeye does not publish prices. The pricing page says pricing is built around outcomes, not seat counts, and asks for your email, company, location count, name and phone before showing anything.

Birdeye, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Birdeye does not publish prices. The pricing page says pricing is built around outcomes, not seat counts, and asks for your email, company, location count, name and phone before showing anything. Source: Birdeye, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bird-noprice

Best when listings and reviews have to move together: Synup

Reviews and listings are the same job seen from two sides — a business that is wrong on forty directories does not get the customers who would have left the reviews — and Synup is the tool in this guide that treats them as one. Everything sits behind a single agent, so listings distribution, review monitoring and generation, local rank tracking and social publishing are configured in one place rather than bought as modules. For an agency whose pitch is local visibility as a whole, that coherence saves real time, because a change of address or opening hours propagates once. The pricing is banded by location count and the bands are generous in the middle: ten locations sit comfortably inside the second tier. Check one thing before quoting, though: white labelling is not on the cheapest plan, so if your clients must never see Synup's name, your floor is higher than the entry price suggests.

Synup is built around an agent it calls Sydekick, covering listings distribution, AI search visibility, landing pages, review monitoring and generation, local rank tracking and social publishing. Every plan includes all features: the tiers differ by location capacity, credits and agent throughput.

Synup, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Synup is built around an agent it calls Sydekick, covering listings distribution, AI search visibility, landing pages, review monitoring and generation, local rank tracking and social publishing. Every plan includes all features: the tiers differ by location capacity, credits and agent throughput. Source: Synup, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-syn-what

Synup is priced by location band: Solo at $49 a month for 1 location, Premium at $299 for up to 10, Pro at $499 for up to 25, Scale at $899 for up to 50, and custom pricing above that.

Synup, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Synup is priced by location band: Solo at $49 a month for 1 location, Premium at $299 for up to 10, Pro at $499 for up to 25, Scale at $899 for up to 50, and custom pricing above that. Source: Synup, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-syn-plans

White labelling — your brand and domain with no Synup branding — is not on the Solo plan. It is included from Premium at $299 a month upwards.

Synup, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
White labelling — your brand and domain with no Synup branding — is not on the Solo plan. It is included from Premium at $299 a month upwards. Source: Synup, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-syn-wl

Best for per-location control and fighting bad reviews: GatherUp

GatherUp is the specialist, and specialists are worth it when the specific problem is yours. Its distinguishing product is Review Defense: a service built around disputing reviews that should not be there, which for clients in industries that attract retaliatory one-star reviews — medical, legal, hospitality — is a line item worth paying for on its own. The agency offering is deliberate rather than bolted on, with one dashboard, bulk controls and your own brand. Two things to watch. The pricing is per location and the pieces are sold separately, so reputation, review defence and listings each add their own per-location fee and the real monthly cost for a client can be two or three times the headline. And the agency plan has no published price at all, quoted instead around your portfolio and the margin you want, which means your cost structure is negotiated rather than known.

Reputation Management is $99 a month for a single location, billed annually, and from $60 a month per location for multiple locations.

GatherUp, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Reputation Management is $99 a month for a single location, billed annually, and from $60 a month per location for multiple locations. Source: GatherUp, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-gu-rep

Review Defense is separate, per location and annual commitment only: Reveal at $45 a month, Illuminate at $125 with automated review disputes and six competitors, Integrity at $300 with fifteen competitors and dedicated support.

GatherUp, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Review Defense is separate, per location and annual commitment only: Reveal at $45 a month, Illuminate at $125 with automated review disputes and six competitors, Integrity at $300 with fifteen competitors and dedicated support. Source: GatherUp, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-gu-defense

Listings Management is a further $40 a month per location, publishing across 150+ directories.

GatherUp, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Listings Management is a further $40 a month per location, publishing across 150+ directories. Source: GatherUp, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-gu-listings

The Agency plan is custom-priced with no figure published: your own brand and domain, one dashboard for unlimited clients, bulk controls, and tiers quoted around your client portfolio and desired margin.

GatherUp, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The Agency plan is custom-priced with no figure published: your own brand and domain, one dashboard for unlimited clients, bulk controls, and tiers quoted around your client portfolio and desired margin. Source: GatherUp, Pricing page (vendor's own pricing page, Worldwide, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-gu-agency

Best for watching rankings and reviews in one report: BrightLocal

BrightLocal comes at this from local SEO rather than from reviews, and for a lot of agencies that is the right door. The question a client actually asks is not how many reviews they got, it is whether they are showing up — and BrightLocal answers that first, with rank tracking, geo-grid maps, audits and citation monitoring, then adds reviews on top. If the monthly deliverable your agency sends is a visibility report, this is the cheapest credible way to produce one across ten or twenty clients with your own branding on it. Two caveats, and both are visible on the pricing page if you read it closely. Reviews are only on the top plan, so the cheap tiers do not do the thing this guide is about. And the page describes campaigns by email, SMS and in-store, but never describes them as automated — which is exactly the distinction that decides how many clients one person can carry.

BrightLocal has three plans and prices them by the number of locations managed. At one location, billed annually, Track is $31 a month, Manage $40 and Grow $49. Billed monthly the same plans are $41, $54 and $65.

BrightLocal, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
BrightLocal has three plans and prices them by the number of locations managed. At one location, billed annually, Track is $31 a month, Manage $40 and Grow $49. Billed monthly the same plans are $41, $54 and $65. Source: BrightLocal, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bl-plans

Reviews are on the top plan only. Track covers local rank tracking, audits and citation monitoring. Manage adds listing sync and Google Business Profile post scheduling. Grow is the one that monitors and responds to reviews across multiple sites, collects them through email, SMS and in-store campaigns, and publishes them on the client's website.

BrightLocal, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Reviews are on the top plan only. Track covers local rank tracking, audits and citation monitoring. Manage adds listing sync and Google Business Profile post scheduling. Grow is the one that monitors and responds to reviews across multiple sites, collects them through email, SMS and in-store campaigns, and publishes them on the client's website. Source: BrightLocal, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bl-grow

The price moves in bands rather than per location. For 6 to 10 locations Grow is $131 a month billed monthly, or $98 a month billed annually. For 11 to 20 it is $197 monthly. At 91 to 100 locations it is $989 monthly, and above 100 the page says price on request.

BrightLocal, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The price moves in bands rather than per location. For 6 to 10 locations Grow is $131 a month billed monthly, or $98 a month billed annually. For 11 to 20 it is $197 monthly. At 91 to 100 locations it is $989 monthly, and above 100 the page says price on request. Source: BrightLocal, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bl-bands

The page says every tool and report can be customised with your branding, and sells the platform as a way to scale local SEO for clients without scaling complexity. It does not describe the review campaigns as automated, and it states no per-seat price.

BrightLocal, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
The page says every tool and report can be customised with your branding, and sells the platform as a way to scale local SEO for clients without scaling complexity. It does not describe the review campaigns as automated, and it states no per-seat price. Source: BrightLocal, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bl-wl

Each plan offers a 14-day trial with full access and no card required.

BrightLocal, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Each plan offers a 14-day trial with full access and no card required. Source: BrightLocal, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-bl-trial

Best for one business that wants it genuinely hands-off: NiceJob

NiceJob is the cleanest expression of the automation idea in this guide. The whole product is built on the premise that the business owner should do nothing: requests go out, reminders follow, replies are generated, the best stories get posted to social, and customers get thanked, all without anybody opening the app. For a single business — a contractor, a clinic, a studio — that is close to the ideal, and the automation is more thorough than most of the broader platforms manage. The reason it does not top the list for an agency is arithmetic, not quality. The published prices are per business, which means the software bill grows in lockstep with the client list and ten clients cost roughly what one mid-range platform costs for an unlimited number. There is a partner programme, but the terms are not published, so an agency's real economics here cannot be worked out without talking to them.

Automation is the whole pitch: automated review collection, timed rebooking reminders, automatic posting of customer stories to social media, automated responses to reviews and automated thank-you gifts.

NiceJob, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Automation is the whole pitch: automated review collection, timed rebooking reminders, automatic posting of customer stories to social media, automated responses to reviews and automated thank-you gifts. Source: NiceJob, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-nj-auto

NiceJob publishes two plans: Starter at $95 a month and Pro at $135 a month. Sites is a $99 a month add-on with a $199 setup fee, and AI Leads is a further $99 a month, marked early access.

NiceJob, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
NiceJob publishes two plans: Starter at $95 a month and Pro at $135 a month. Sites is a $99 a month add-on with a $199 setup fee, and AI Leads is a further $99 a month, marked early access. Source: NiceJob, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-nj-plans

SMS and email review requests are listed as included, with no volume cap and no message cost stated either way.

NiceJob, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
SMS and email review requests are listed as included, with no volume cap and no message cost stated either way. Source: NiceJob, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-nj-sms

Those prices are per business. The multi-location page is written for franchises rather than agencies, and enterprise or multi-location customers are sent to sales for custom pricing. There is a partner programme, but the page does not say what it involves and publishes no agency terms.

NiceJob, Pricing page — read on 11 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
Those prices are per business. The multi-location page is written for franchises rather than agencies, and enterprise or multi-location customers are sent to sales for custom pricing. There is a partner programme, but the page does not say what it involves and publishes no agency terms. Source: NiceJob, Pricing page (vendor's own pricing page, Prices shown in US dollars, 11 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-nj-scope

Best for the lowest flat fee with usage at cost: EmbedMyReviews

EmbedMyReviews is the budget answer, and it is a more serious one than the price suggests. One flat fee covers unlimited clients and locations, which removes the per-client tax entirely, and the usage that would normally be marked up — AI replies, SMS, local grid scans — runs on your own provider accounts at whatever those providers charge you. For an agency that already has an OpenAI key and a messaging account, that is the cheapest structure in this guide by a distance, and the sales side is more complete than you would expect for the money, with prospect reports, Stripe-billed client plans and full API access. What you give up is depth and support expectations: this is a small product, WhatsApp is still pending Meta approval rather than available, and bringing your own keys means the failures are yours to debug. It suits a technical agency, not a team that wants a vendor to call.

EmbedMyReviews has a single flat plan at $99 a month, billed month to month, with a 14-day trial and no card required. The page says the rate rises over time but subscribers keep theirs.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
EmbedMyReviews has a single flat plan at $99 a month, billed month to month, with a 14-day trial and no card required. The page says the rate rises over time but subscribers keep theirs. Source: EmbedMyReviews, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-emr-price

There are no per-location or per-seat fees: the $99 covers unlimited clients and locations.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
There are no per-location or per-seat fees: the $99 covers unlimited clients and locations. Source: EmbedMyReviews, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-emr-unlimited

It collects reviews from 67+ sources and offers 12 embeddable widget types to show them on any site.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
It collects reviews from 67+ sources and offers 12 embeddable widget types to show them on any site. Source: EmbedMyReviews, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-emr-collection

AI review responses run on your own AI key, and Google Business Profile posts can be sent to the client for approval by an email link before they go out.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
AI review responses run on your own AI key, and Google Business Profile posts can be sent to the client for approval by an email link before they go out. Source: EmbedMyReviews, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-emr-ai

WhatsApp is listed as coming soon, pending Meta approval, so it is not available yet.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
WhatsApp is listed as coming soon, pending Meta approval, so it is not available yet. Source: EmbedMyReviews, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-emr-whatsapp

For selling it there is Sales Intelligence with AI prospect reports, client subscription plans billed through Stripe, a sales agents dashboard and full API access.

EmbedMyReviews, Pricing page — read on 10 November 2026. Vendors change their terms: check the page before relying on it.

Cite this figure
For selling it there is Sales Intelligence with AI prospect reports, client subscription plans billed through Stripe, a sales agents dashboard and full API access. Source: EmbedMyReviews, Pricing page (vendor's own pricing page, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-emr-sales

Best for an agency selling to local businesses with no cost per client: Climbo

We make this one, so read the section knowing that. Climbo is built for the specific case this guide keeps returning to: an agency selling review and local visibility services to independent local businesses, where the margin dies if the software charges per client. There is no per-client price at all, which means the arithmetic of the third client is the same as the arithmetic of the thirtieth, and the variable cost is the messages and the AI tokens, which the agency meters and prices into the plans it sells. On the automation side the parts that decide clients-per-person are the ones that are automatic: contacts arrive by opt-in page, CSV or API rather than by somebody typing them, Auto-Send fires after a delay you set with its own reminder, and three AI agents work on every account daily. The honest limits are in the next section, and the section after that puts the cost next to everyone else's.

Climbo costs €997 once, payable in instalments. There is no monthly platform fee and no commission on what the agency charges its clients.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Climbo costs €997 once, payable in instalments. There is no monthly platform fee and no commission on what the agency charges its clients. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-price

That one payment covers unlimited clients: there is no price per client and no per-seat fee.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
That one payment covers unlimited clients: there is no price per client and no per-seat fee. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-unlimited

On top of it there is a small variable cost that covers the messages sent and the AI tokens used, so usage is paid for at what it costs.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
On top of it there is a small variable cost that covers the messages sent and the AI tokens used, so usage is paid for at what it costs. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-usage

Auto-Send sends a chosen template to every newly added contact after a delay the agency sets, counted either from the day the contact was added or from the service date. Each template can carry its own reminder with its own delay in days, so the follow-up leaves without anyone deciding to send it.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Auto-Send sends a chosen template to every newly added contact after a delay the agency sets, counted either from the day the contact was added or from the service date. Each template can carry its own reminder with its own delay in days, so the follow-up leaves without anyone deciding to send it. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-autosend

Contacts reach the list four ways: typed in one at a time, uploaded as a CSV with first name, last name, phone, email and service date, collected by an opt-in page and QR code that adds people automatically, or pushed in through the API.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Contacts reach the list four ways: typed in one at a time, uploaded as a CSV with first name, last name, phone, email and service date, collected by an opt-in page and QR code that adds people automatically, or pushed in through the API. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-contacts

Requests go out by email, SMS or WhatsApp. WhatsApp uses Meta-approved templates, so the text and any image are reviewed before the template can be used, and an agency can send SMS through its own Twilio number instead of Climbo's.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Requests go out by email, SMS or WhatsApp. WhatsApp uses Meta-approved templates, so the text and any image are reviewed before the template can be used, and an agency can send SMS through its own Twilio number instead of Climbo's. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-channels

The agency builds the plans it sells, and each plan carries its own monthly ceilings for SMS, email, WhatsApp and AI tokens, plus switches for automations, reminders and each AI agent. What a client costs to run is capped by the plan the agency designed, and the agency sets the price it charges for it.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
The agency builds the plans it sells, and each plan carries its own monthly ceilings for SMS, email, WhatsApp and AI tokens, plus switches for automations, reminders and each AI agent. What a client costs to run is capped by the plan the agency designed, and the agency sets the price it charges for it. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-quotas

Three AI agents work on every client account every day: the SEO Agent replies to each Google review with the keywords the client wants to be found for, the Social Agent turns the strongest reviews into branded posts and stories on Instagram, Facebook and TikTok, and the GEO Agent writes a weekly local article from the latest reviews.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Three AI agents work on every client account every day: the SEO Agent replies to each Google review with the keywords the client wants to be found for, the Social Agent turns the strongest reviews into branded posts and stories on Instagram, Facebook and TikTok, and the GEO Agent writes a weekly local article from the latest reviews. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-agents

A REST API, webhooks and an MCP server let an agency run its account from Claude, ChatGPT or any MCP-compatible assistant, in plain words.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
A REST API, webhooks and an MCP server let an agency run its account from Claude, ChatGPT or any MCP-compatible assistant, in plain words. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-api

Agency Mode runs the business side: branding, a Stripe connection that handles trials, onboarding, emails and payments by itself, and an affiliate sales team paid through per-seller coupons.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Agency Mode runs the business side: branding, a Stripe connection that handles trials, onboarding, emails and payments by itself, and an affiliate sales team paid through per-seller coupons. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-agency-mode

Side by side

Only what each vendor states on its own pages, read on 11 November 2026. "Not published" means the vendor does not show it publicly. The ten-client column is the one that decides most of these, so it is in the table rather than left as arithmetic.

What runs without a personWhat the cost scales withCost for 10 clients
GoHighLevelWorkflows across SMS, email, chat and callsSub-accounts, plus usage$297/mo on Unlimited, plus usage
VendastaNamed AI employees for reputation, social and receptionA monthly minimum spent on AI employeesPremium at $999/mo covers 6; 10 is between Premium and Custom
PodiumText-led requests; AI Employee is a paid add-onNot publishedNot published
BirdeyeThree AI coworkers across marketing, operations and CXNot published; quoted per locationNot published
SynupOne agent across listings, reviews, rank and socialLocations, in bands$299/mo on Premium, up to 10 locations
GatherUpRequests, plus automated review disputes on IlluminateLocations, per locationFrom $600/mo, before Review Defense or Listings
BrightLocalMonitoring and reports; campaigns not described as automatedLocations, in bands$131/mo on Grow, or $98/mo billed annually
NiceJobRequests, reminders, social posts, AI replies, thank-yousBusinesses$950 to $1,350/mo at Starter or Pro prices
EmbedMyReviewsRequests and AI replies, on your own AI keyNothing: flat fee, usage at your own cost$99/mo
ClimboAuto-Send with reminders, three AI agents dailyNothing: one payment, plus messages and tokens€997 once, plus usage

The ten-client column is arithmetic on each vendor's own published bands, not a quote. BrightLocal's figure is the Grow plan, because the cheaper two do not include reviews. GatherUp's is reputation management alone at the published multi-location rate. Where a vendor publishes nothing, the table says so.

Where Climbo is not the answer

Three situations send you elsewhere, and it is worth being blunt about them. If the agency needs one system for the whole client relationship — funnels, pipelines, courses, booking — Climbo is the wrong shape and GoHighLevel is the right one, because reviews are a vertical here rather than a module in a platform. If the client is a national brand with a hundred locations and a governance problem, the enterprise tools exist for a reason and we are not one of them. And if the client's customers already live in a till, a booking system or a CRM and the whole value is that nobody touches anything, then the piece of wiring described below is work somebody has to do once, and a platform with a native connector to that specific system will be faster to start.

Climbo is vertical: reviews, reputation and local visibility, run by three AI agents. It is not a general CRM, and it does not build funnels, pipelines, courses or booking systems.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
Climbo is vertical: reviews, reputation and local visibility, run by three AI agents. It is not a general CRM, and it does not build funnels, pipelines, courses or booking systems. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-scope

The integrations in the client app cover review sites, messaging channels and social accounts, not the client's till, booking system or CRM. There is no visual workflow builder. Customers arrive through the opt-in page, a CSV or the API, so a client whose customer list lives in another system needs that one piece of wiring built.

Climbo's own terms, stated here and current at 10 November 2026.

Cite this figure
The integrations in the client app cover review sites, messaging channels and social accounts, not the client's till, booking system or CRM. There is no visual workflow builder. Customers arrive through the opt-in page, a CSV or the API, so a client whose customer list lives in another system needs that one piece of wiring built. Source: Climbo, Climbo's own terms (our own offer, Worldwide, 10 November 2026). Via Climbo: https://www.climbo.com/best-of/best-review-automation-tools-for-agencies#stat-climbo-automation-limit

Related reports

Each figure lives on one page only. These cover the neighbouring questions.

Best white label review management softwarethe same platforms, judged on reselling under your own brand Best AI visibility tools for agenciesthe other half of the job: being named by the assistants GoHighLevel alternativesthe one-to-one comparison, in depth Fake review statisticswhat the FTC rule says about review practices

Questions people ask

What is review automation software?

Software that asks a business's customers for a review, follows up when they do not answer, and handles what happens next — where the customer is sent, who replies to the review, and what the monthly report says. The automation part is what distinguishes it from a review dashboard: the invitation leaves because a customer was added or a job was finished, not because somebody remembered to send it.

Which parts actually run on their own?

Fewer than the marketing suggests. Almost every tool automates the first invitation. Reminders are common but not universal, and they are where most of the result comes from. AI replies are now standard, though several tools charge for them as usage or make you bring your own AI key. Getting contacts into the system in the first place is the step most often left manual, and it is the one that decides how many clients one person can carry.

How many clients can one person realistically manage?

It depends almost entirely on two things: whether contacts arrive automatically and whether the monthly report builds itself. With both automated, one person running twenty to thirty local clients is normal. With either one manual, the ceiling drops fast, because every client turns into a recurring conversation about why nothing was sent last month. Work out your own number before you compare prices — it changes which price is actually cheap.

Do these tools charge per client, per location, or a flat fee?

All three exist, and the difference is larger than any discount. Per business or per location means the software bill grows exactly as fast as your client list. Banded pricing covers up to a number of locations and is cheapest just under the top of a band. Flat pricing charges one fee regardless of how many clients sit behind it. At ten clients the tools in this guide range from $99 a month to over $1,300 a month for the same ten businesses.

Who pays for the SMS and WhatsApp messages?

Usually you, and usually on top of the plan. Several platforms bill messaging and AI as usage, sometimes with the option to rebill it to the client; one of them has you connect your own messaging and AI accounts so you pay the underlying providers directly; and some do not publish message costs at all. Before quoting a client, find out the per-message price and multiply it by a realistic monthly volume — on a busy local business it is not a rounding error.

Can an agency run this from its own systems instead of logging in?

Sometimes. API access is listed by several of these vendors, though on some platforms it sits on the higher plans. Webhooks, which are what you need if you want to react to a new review rather than poll for one, are less common. If your intention is to trigger review requests from the client's own booking or invoicing system, check for both before you commit, because without them the integration becomes a manual export every week.

Is it allowed to ask only your happy customers for a review?

This is the setting to look at deliberately rather than inherit. Most platforms in this category, Climbo included, can show a step that asks about the experience before the review sites appear, and most let you turn it off. Rules on review practices have tightened — our page on fake review statistics covers what the FTC rule actually says — and the platforms generally leave the choice to you rather than making it. Whichever tool you pick, find that switch during setup and decide where it should be for each client.

What if a client already has a tool and only wants reporting?

Then you are buying a different product, and the local SEO tools are better value for it than the review platforms. A monitoring and reporting plan with your branding on it costs a fraction of a full review platform, and you are not paying for collection machinery that the client is not going to use. Be clear with yourself about which of the two you are selling, because the pricing of this category only makes sense once you know.

Updates

First published 11 November 2026. Every source on this page was last reopened and its figures confirmed on 11 November 2026. That date moves when a source is checked again, not when the page is rebuilt, and a figure is replaced only if the publishing organisation has changed it.

If you are the agency in this guide

Climbo is built for agencies whose clients are independent local businesses: €997 once instead of a monthly fee, no price per client, and the variable cost limited to the messages and AI tokens you meter into the plans you sell. Contacts arrive on their own, Auto-Send and its reminders go out on a delay you set, and three AI agents work on every client account every day, under your own brand.

See how it works